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Q How you solve machine problem or broken?
A We sill provide assistant by wechat, whatsapp or telephone to find the problem, if customer can't solve it by themselves, we will send technical to help.
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Q Is it ok for you to design and customize machine for us ?
A Of course. We not only make standard model, but also make customized model.
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Q How long is your warranty period?
A We have one year guarantee except improper operation by buyer.
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Q What ancillary equipment do we have for your machine?
A We will make a list for you after you take a order from us about what machine you need to buy extra, such as air compressor and three phase electricity. You can buy them by yourselves or we buy them for you.
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Q What's the package for machine?
A We use wooden foot and pp film package, we can provide fumigation wooden box if you need.
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Q How we get to your factory?
A You can transfer by Guangzhou, Beijing or Shanghai to Wenzhou airport. Guangzhou/Beijing to Wenzhou airport will take about 2 hours, Shanghai to Wenzhou airport will take about one hour. When you arrive at Wenzhou airport, we will arrange driver to pick up u.
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Q Is it English for your operator interface?
A Yes, we have English and Chinese for all our machine.
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Q Why choose us?
A 1. Reasonable structure and refined parts make our machine reliable in use and more stability, that can improve your efficiency and reduce the maintenance costs
2.High quality plus circumspect after-sales service and technology supporting could make you rest easy, we offer 24/7 technical support to all customer and promise every standard fitting and be send within 24hours
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Q Is your machine easy broken?
A Our machine will be tested before shipment, if you operate it carefully, you can use this machine more than ten years.
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Q Equipment installation and training?
A we shall send skilled technicians for machine installation and operation training by buyer's request. Buyer shall pay for the round tickets, accommodation fees and allowance USD100/day/person.
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Q our payment terms?
A 30% T/T payment for deposit,70% T/T payment before shipment .Terms of Trade Base on FOB price in Shanghai or Ningbo or Qingdao of China ,Shipment by sea.
